Saturn Names Xtime Approved Vendor for Online Service Scheduling: Xtime Service CRM(TM) Software Delivers Customer Convenience While
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SAN MATEO, Calif. (BusinessWire EON) August 13, 2007 -- Reg Proulx, Fixed Operations Director for Saturn of St. Paul, has been using the Xtime software in his four Saturn facilities since 2006. "We evaluated half a dozen options last year, but got excited when we saw the Xtime solution. We now book about 20% of our appointments over the web, and believe that will exceed 50% in 2008. Our customers tell us it's a great convenience to book appointments and get their vehicle status online. And our service consultants spend more quality time with the guest when they arrive, because Xtime is handling phone calls and busy work for them."
The Lupient Auto Group has been using the Xtime solution at its four Minneapolis-area Saturn facilities since last year. George Schaust, Lupient's Fixed Operations Director, agrees that it significantly enhances the customer convenience. "We get very favorable feedback from customers on our online booking. The system is well thought-out. For instance, it shows each owner a full schedule of maintenance services and prices for the specific model and year of their vehicle. Service menus get really complicated with all the different model variations, but now we can keep it really simple for the owner and accurate to prevent confusion over pricing."
Saturn facilities can also use Xtime to manage all of their appointments, including those taken over the phone, to improve overall efficiency. "Xtime makes our service departments more efficient," says Prouix. "The system gives us lots of flexibility for handling critical details like how loaner vehicles and waiters vary across different teams. Now we can accurately prevent over-booking or under-booking so we set ourselves up for success when our customers arrive."
Saturn facilities adopting the Xtime solution will realize additional benefits when Saturn migrates its retailers to dealer management systems (DMS's) provided by Reynolds and Reynolds, expected in 2008. Xtime fully integrates with Reynolds and Reynolds' software so that appointment and customer data is shared continuously between the two systems, which eliminates double data-entry and enables advanced capabilities such as online access to service history. Xtime is the only scheduling system approved for such data exchange by Reynolds and Reynolds through its Reynolds Certified Interface program.
"We're delighted to be named an approved vendor by Saturn and warmly welcome Saturn's facilities to our network of over 800 enrolled dealers," said Neal East, Xtime's CEO. "We stand behind the superior capabilities of our product and invite Saturn retailers to speak with us about the critical factors that go into deploying a successful online appointment system."
About Xtime
Xtime is the leading provider of CRM software for automotive service operations, with over 800 dealerships enrolled and over two and half million appointments booked. Xtime's ServiceCRM(TM) software combines consumer web scheduling, advanced shop control, and sophisticated marketing campaign tools into one complete and unified solution. Xtime is based in San Mateo, Calif. and can be reached at 650-653-4000, or www.xtime.com.
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